Consumer Protection Policy
The right to be protected against the marketing of goods and services which are hazardous to life and property.
We have thoroughly vetted our suppliers. We make sure all their documentation is correct, this is a prerequisite as most of our profit comes from bulk/wholesale sales and it goes without saying all their documentation has to be spot on for B2B sales, we can provide reports from third party labs with established credentials certifying the quality of our products. You can keep scrolling down to find our Lab Reports section wherein you can see all our web reports
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices
Again, like the certification ensures this and things like quantity we promise, you buy 1 you get 1, you buy 2 you get 2, you buy 3 you get 4 (Yes, on 3 tinctures 4th one is free). You will always get the product you order, no reason for it to be otherwise you know. In the event you do not get the product you ordered, you will be issued a 100% Refund.
The right to be assured, wherever possible, access to a variety of goods and services at competitive prices
You can verify this yourself by checking our Brands’s websites and converting their Product cost + Shipping cost into rupees. We receive a 25% commission off the sale and hence we dont need to increase product price. so the pricing is the minimum price you can purchase at. We have a range of suppliers, this assures you get a variety of options and can choose the best one suited for you.
The right to be heard and to be assured that consumer’s interest will receive due consideration at appropriate forums
Yes you can directly contact Guidance@cbdstore.in with any complaints you have. All emails received on our official email are viewed by members of our parent company Indus Dreaming Pvt Ltd and Allied Indus Enterprises. So your grievances will be heard by a PR team that will assure your issues are appropriately addressed. Before you make any purchase, you can chat with us on Whatsapp
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
If any customer feels they are being exploited by us, we operate with a GST and IE code and if you file a case in consumer courts and your case is legit then like any other company we will have to face legal consequences under the court of law, unfair trade practices? Do we give better prices and quality than our competition? Oh yes. Sorry for that :)
The right to consumer education that was made for giving rights to consumers
So we are happy to provide you with all relevant information about CBD, further there are informational sections and a blog on our website www.cbdstore.in and we started an educational website on CBD titled: http://Cbdtegridy.com